News

For many years, the ADF has facilitated the establishment of CBA Corporate Cards for our customers. We also provide ongoing support for the facilities that we have assisted in establishing.

Last week, the ADF, in conjunction with the CBA, launched our new co-branded Corporate Card.

The new card design sees the ADF logo displayed prominently on the Corporate Card for the first time whilst ensuring no other feature of the card has been impacted. This new layout has been designed to ensure the ADF and the assistance we can provide remains front of mind when customers use their Corporate Card.

All new and renewal cards will now be issued with this new design. Please note that current Corporate Cards will not be impacted by this change and you can continue to use your card as per normal. There is no additional cost for the new look card and we encourage you to continue to contact the ADF if you have any card related queries.

What’s new?

• Account screen now displays the full transaction history, getting you more quickly to the information you are looking for.
• Enhanced transaction search functionality is available from the Account screen, including free text search for descriptions, receipt numbers, and cheque withdrawal numbers.
• BPAY displays more meaningful descriptions when searching for billers

Experiencing issues?

• If you are having any issues with ADF after the recent upgrade you may need to clear your browser cache. You can clear the cache for this site by pressing Ctrl-F5 to refresh the page now before logging in. If refreshing the page does not resolve the issue you are experiencing, then please contact the ADF for further assistance.

We have been made aware of an issue with a number of corporate card statements not being generated.

CBA have advised that the statements that were due to be issued mid-August failed, resulting in the summary page being issued but no individual statements being generated. If you have not yet received your individual card statements, you may be impacted by this issue.

We are waiting on further updates from the CBA regarding this issue, however if you require access to your transactions for the month urgently, please contact us and we will enable access to Smart Data Online which will give you access to view all your transactions.

We apologise for any inconvenience that this issue has caused and we will provide additional updates as available.

The Indian Rupee is a closed currency which means that travellers cannot bring Rupees into or out of India. As a result of this, the ADF is unable to purchase Indian Rupees for you to take with you when you are travelling to India, although you can take AUD and other currencies with you. Please note you may be required to declare the cash you are carrying when entering India, refer to the Customs Declaration form for further information.

The acceptance of credit and debit cards in India has significantly increased over the past 3 – 5 years so a large number of purchases can now be made without cash. However, if you do require cash, there are a number of different ways you can purchase Rupees when you arrive in India. These include exchanging AUD or other currency at a bank, at an approved foreign exchange provider and withdrawing Rupees at an ATM. It is recommended that whilst travelling you have multiple access methods to your funds including debit cards, credit cards, cash and/or travel cards, please ensure you notify the ADF if you will be using your Corporate card whilst in India.

The ADF strongly recommends visiting smartraveller.gov.au whenever you are planning an overseas trip for a listing of other countries which have a closed currency and additional key travel advisory information.

If you use the CBA Quick Cash bags to deposit cash or cheques into your ADF account, please ensure that you contact the ADF when you need to replenish your bag stock.

If you request the bags from the CBA branch, the branch are required to charge you a fee per bag. If you order your bags through the ADF, there is no fee applied as a result of the National Pricing arrangement the ADF has with the Commonwealth Bank.

If you don’t currently use Quick Cash bags and would like some information on the benefits of using these, please contact the ADF.

Credit card fraud and scams are becoming increasingly common in this digital age. With ‘card-not-present’ fraud accounting for 80% of all Australian card fraud, it’s a good idea to make sure you know what to do should something go wrong.

ADF Recommendations

We recommend that all card customers keep a close track of your card activity and keep all records of payments made to ensure you are always across any unexpected changes.

The ADF’s Corporate Card partner, CBA, has advanced security and fraud detection systems in place that pick up any abnormal transactions or spend patterns. If they notice something unusual on your card you may receive a phone call from one of their fraud team, or even an automated telephone/SMS alert. This may result in a temporary block on your card while they are in the process of contacting you for verification.

What should you do if you suspect you have been a victim of credit card fraud

If you notice a purchase on your statement that you didn’t make, or a payment you didn’t authorise, the first thing to do is report it immediately. You can report this to the ADF or the CBA, who will place a stop on your card and the claim process commenced so that your funds can be reimbursed.*

Here are some contact details to remember:

• If you suspect fraud or have a dispute on your card please notify us immediately on 07 3324 3777.
• If outside working hours, call the CBA immediately on 13 22 21 (24/7) or visit any branch.
• If you are overseas and have an urgent card security issue, make a reverse-charges phone call to +61 2 9999 3283.

* You are 100% covered against fraudulent transactions if you comply with the Conditions of Use. There is also a time frame of 90 days, outside of which the CBA may not be able to request a refund from the merchant.

Tell your colleagues

One of the best ways of minimising the impact of scammers is to talk about it, so everyone knows what to do should it also happen to them.

Always feel free to contact the ADF for any queries with your CBA corporate card.

If you’re interested in viewing your transactions any time over the internet please contact us to discuss.

For further information also see our Corporate Cards FAQs area here.

In late 2017, the New Payments Platform (NPP) will launch in Australia with a number of financial institutions taking part. The NPP is a payments platform that has been developed by the payments industry governing body (APCA) and financial institutions to meet the evolving needs of our 24/7 digital economy. The NPP will enable real-time settlement of payments and will also simplify payments through an Addressing service, removing the need to remember BSB and Account information.

The ADF is taking a keen interest in the development and progress of the New Payments Platform and we have received detailed briefings from the Commonwealth Bank (CBA), our banking services partner, on their involvement with the NPP. Due to the structure of our banking services and the first release of the NPP being geared towards one off peer to peer payments, the ADF will not be joining up to the NPP when it initially launches. All payment methods that are currently used by our clients will continue unhindered and processing timeframes will not be impacted.

The ADF will continue to pro-actively discuss the NPP with CBA and monitor the progress of the platform as well as the second and third releases which may be beneficial for our clients.

If you have any questions regarding the NPP and the progress the ADF is making, please don’t hesitate to contact us.

We are pleased to announce that ADF Online has just been updated with a number of optimisations and improvements focused on the usability of the site. For more information you can view the release notes including the details of these changes.

This update has been carefully tested with all major web browsers. Please contact the ADF to let us know if you experience any issues with the new version of ADF Online.

We welcome your feedback on these changes, which can be submitted via the link shown after logging out of ADF Online.

As part of our program of continuous improvement, a further upgrade to ADF Online will follow later this year.

The ADF wishes to advise all customers to beware of an invoice email scam that is currently targeting Queensland businesses.

This scam involves scammers pretending to be legitimate suppliers advising changes to payment arrangements or bank account details held on file. The scammer will send an email which is disguised to appear almost identical to the legitimate suppliers’ email advising updated account information and potentially requesting payment.

More details on this scam including things to look out for and ways to protect yourself from being a victim of this scam can be found at https://www.scamwatch.gov.au/news/invoice-email-scam-now-targeting-australian-businesses

If you are concerned that you may have been a victim of this scam, please contact the ADF immediately.

The ADF has recently completed a business process re-engineering project with the CBA with regard to payments to ADF customer accounts.

Previously, the CBA would hold all transactions made to ADF customers each day, delivering to the ADF in one large batch overnight. The ADF would process these payments the next morning which meant that customers were receiving transactions up to a full day after they were received by the CBA.

From now on, the CBA will deliver customer transactions to the ADF several times throughout the day. The ADF will process them as they are received.

The benefits for ADF customers include:

• Positive impact on liquidity and cash flow;
• Merchant settlements processed the next day; and
• Easier reconciliations as a number of transactions will no longer have both an effective date and posted date, they will simply have a posted date.

The ADF is always looking for ways to improve our customers experience and would value any feedback you have on this improvement or other improvements you would like to see.