Update – CBA Processing Issues

Further to the update previously provided by the ADF on the processing issues experienced by the CBA on Thursday 17th October, CBA have confirmed their transaction processing is now up to date with all delayed transactions now processed and received by the payees.

CBA have advised that they will reimburse costs incurred as a result of their processing issue. If you, your organisation, your employees or your suppliers were charged any late payment, dishonour, overdrawn account fees or interest as a result of delayed payments, please contact the ADF on 3324 3777 to discuss the reimbursement process.

The ADF would like to apologise again for this issue and any inconvenience it has caused. We are working with our CBA representatives to understand what caused the issue and what steps are being taken to ensure it can’t occur again.

Please don’t hesitate to contact the ADF if you have any questions or would like any additional information.