It has come to the ADF’s attention that some customers, who recently installed new Albert Pi merchant terminals, have been given confusing information by the technicians at the time of installation and training.
The Albert Pi terminal supports the ability to process Mail Or Telephone Order (MOTO) payments, and Manual payments (if there is a problem with the card). When entering either a MOTO or Manual transaction, the operator will be prompted to enter a card code verification (CCV) number.
If the CCV number is available, it should be entered, as it can protect merchants against the use of fraudulent credit card details. However, please be aware that CCV is an optional field, and if the CCV value is not available, it can be left blank.
Some ADF customers have been told that this CCV field is becoming mandatory at the end of 2016. The ADF has enquired with the Commonwealth Bank and received confirmation that there are no current plans to make the CVV field mandatory. If this was to change in future, customers would be appropriately notified by the ADF or direct mail.
Please contact us if you have any questions or would like any further information.