News

As you may be aware, the CBA experienced a payment processing outage yesterday.
CBA have now advised that the issue has been rectified.
We would like to apologise for this issue and any inconvenience caused.
Please don’t hesitate to contact the ADF if you have any questions or issues with payments delays.

To ensure your ADF Online log in details remain as secure as possible, the ADF recommends that you:

• Never instruct your computer to save your ADF Online password
• Never record your password anywhere either in writing or online
• Never share your login name or password

If you feel your details have been compromised, please contact the ADF immediately

The CBA have recently introduced new digital enhancements for Corporate Cardholders which ADF customers can now take advantage of.

Corporate Cardholders are now able to link their card to a new or existing NetBank profile by following a few simple steps. Once a Cardholder links their card, they are able to do the following in the NetBank app:

• Activate a replacement card and set a PIN
• Report their card as lost, stolen or damaged
• Reset their PIN if they forget it
• Lock their card temporarily
• View their recent and pending transactions allowing for close to real time balance information

The CBA have compiled a list of Frequently Asked Questions as well as developed an instructional video on how to complete the linkage, which can be found here.

If you or any of your Cardholders have any issues linking cards to NetBank, please don’t hesitate to contact the CBA NetBank helpdesk.

The ADF remains committed to upholding and furthering the Mission of our Church, while prioritising long-term stability. Given the dynamic nature of our operating environment, we regularly assess our interest rates to align with market conditions, while also considering our customers’ loan and investment requirements.

The ADF endeavours to strike a balance between mitigating the effects of market fluctuations and fulfilling our responsibilities as stewards in support of the Church’s Mission. Our goal is to minimize interest rate volatility to provide our customers with greater certainty and stability.

As part of our commitment to adapt to the ever-changing market dynamics, we may periodically adjust our interest rates independently from the RBA’s cycle. This approach allows us to proactively align our rates with prevailing market conditions and better serve the needs of our customers while maintaining financial prudence.

The ADF Board has approved a rate increase for all customers effective 1st May 2023.

The ADF’s new standard rates will be:

Standard Variable Loan Rate: 5.95%
Standard Investment Rates:
Up to $499,999 2.85%
$500,000 to $1,999,999 3.05%
Over $2,000,000 3.20%

To support our customers with loans and continue to provide certainty, please note that it is ADF practice not to vary principal and interest loan repayments when interest rates increase. As such, principal and interest loan repayments on existing loans will remain at the current repayment levels.

If you have any questions or queries, please do not hesitate to contact your ADF Relationship Manager directly.

We wish to advise that we will be completing scheduled works to ADF Online on 20th April 2023 between 6pm and 10pm which may result in the site being unavailable during this time. If you have any transactions requiring urgent processing, please ensure they are completed and authorised prior to 6pm. We apologise for any inconvenience caused.

In 2021, the CBA advised that their Albert EFTPOS terminals have been decommissioned and all Albert devices currently being utilised will need to be replaced. The ADF commenced a process of contacting customers that have Albert terminals to arrange for replacement terminals and have successfully upgraded over 120 Alberts to newer devices. The deadline for upgrading the Albert terminals is 8th March 2023, if terminals are not upgraded by this date, any outstanding Albert’s may be deactivated resulting in loss of transaction processing capability.

If you still have an Albert Terminal, please contact the ADF to arrange for it to be upgraded as soon as possible so that you are not impacted by the deactivation of the device.

The ADF has again made the decision to review its interest rate settings, due to the ongoing extraordinary movement in market conditions. The nature of the constantly changing environment in which we operate requires that we regularly review our interest rates to ensure they reflect market conditions whilst maintaining a balance between our customers’ loans and investment requirements.

The ADF is committed to serving, supporting and empowering the Mission of our Church while maintaining long-term stability, and this ultimately drives every decision we make.  After careful consideration the ADF Board has approved a rate increase for all customers effective 1st January 2023.

The ADF’s new standard rates will be:

Standard Variable Loan Rate:                              5.45% 

Standard Investment Rates:

              Up to $499,999                                        2.35%

              $500,000 to $1,999,999                         2.55%

              Over $2,000,000                                      2.70%

The ongoing volatility in market conditions may result in further increases in the ADF’s interest rates in 2023. While we cannot predict future interest rate changes, the ADF will always look to balance the impact of the market conditions to provide good stewardship in support of the Mission of the Church. As part of this, the ADF aims to flatten out interest rate volatility as much as possible in order to provide our customers with more certainty.

To support our customers with loans and continue to provide certainty in these unusual times, please note that it is ADF practice not to vary principal and interest loan repayments when interest rates increase. As such, principal and interest loan repayments on existing loans will remain consistent at the existing repayments levels.

We would like to take the opportunity to thank you for your ongoing support of the ADF. If you have any questions or queries, please do not hesitate to contact your ADF Relationship Manager or the Service Delivery Team on 07 3324 3777.

The ADF will be operating as normal throughout the Christmas and New Year holiday period with the exception of the gazetted public holidays. Any customers pre-loading files or transactions for the holiday period should ensure that they have sufficient funds in their account to cover the total amount of transactions to be processed.

If you require a temporary daily limit increase to allow for your files to be processed, please complete the form found under the Resources & Forms tab and email to adfmail@bne.catholic.net.au.

We would like to wish all of our customers a safe and happy Christmas.

Please note that the ADF will be closed from 12.00pm on Friday 2nd December. All processing to be actioned by the ADF will need to be received by 11.00am. ADF Online will still be available, however transactions loaded after 11.30am will be processed and released on Monday 5th December 2022.

The ADF can assist customers that are holding events/fetes over the busy Christmas/New Year period by organising cash floats and temporary EFTPOS terminals to assist with payment processing.

These are the minimum notice periods we require to ensure that we are able to arrange your cash or terminals in time for your event/fete.

• Cash floats – 5 working days prior to the cash being required. The ADF is unable to guarantee that the CBA will have the cash float available if this notice period is not met due to limited cash on hand at the branches.
• Temporary EFTPOS terminals – 10 working days prior to the terminal being required. The ADF is unable to guarantee that the CBA will have the terminal/s delivered to you if this notice period is not met due to freight/shipping timeframes.

Please contact the ADF if you have any questions or would like to arrange a cash float or temporary terminal.