System Upgrade – Important ADF Online Changes

The ADF performed an upgrade to our core transaction processing software including ADF Online last Friday, 21st May 2021. Overall, the upgrade has been a success, allowing us to improve our internal platform, remove outdated system modifications as well as introduce stronger security protocols and additional functionality through ADF Online. However, as with any system change of this magnitude, we have encountered some issues which have been forwarded through to our vendors for rectification. We wish to thank all the ADF Online users who made contact with us yesterday to notify us of these issues or changes that they encountered which have been forwarded through to our vendors for rectification and we apologise for any inconvenience these have caused.
 
Identified Issues
 
Below is the details on the issues that we have identified since the upgrade.

  • Current Issues
    • Some accounts, in particular loans unable to be viewed by full authorisers. This requires a manual correction which the team are working through, we expect this to be completed by 30th June, however if you require urgent access to your loan accounts, please advise your Relationship Manager.
    • Missing account name details in the Direct Debit Address Book for data users and full signatory. This is currently being investigated by our vendor. This is not impacting the direct debits going out or how they appear in the account when they are processed, simply how they display in the Address Book.
  • Rectified Issues
    • The ADF were unable to set up new signatories and establish their access to accounts. This was rectified Tuesday morning.
    • Some data users were experiencing a ‘system error’ when they were attempting to log in. We put a work around in place while this was being investigated and we received confirmation from our vendor that this issue was rectified late Monday afternoon.

ADF Online Changes

To provide you with a more stable, secure platform and enable the delivery of the additional functionality (now and into future), the following changes have been made to ADF Online.

  • All transactions, whether to external accounts or other accounts held at the ADF now require two signatories to authorise all payments. This is an increased security protocol for transfers to other ADF accounts.
  • Batch payments and single transfers need to have sufficient funds in the account before they will be able to be processed in ADF Online.
  • The account number that is to be used for all electronic deposits made to your accounts is now shown in the Account List which can be found under the Payments tab. It can also be found under the Services tab, BSB and Account Information. Please ensure you are no longer providing the old account numbers and only provide this one from now on.
  • If you are processing payments to the ADF BSB (064-786) either as a single transfer or within an uploaded creditor batch, you must use the electronic account number of that account. ADF Online performs a validation on all transactions using our BSB to ensure the account is valid. It will not accept the old account number format. If you have the old account number format for any entity you are attempting to pay, you will need to contact them and obtain the new electronic account number.
  • Changes to transaction CSV download format with an additional column for the effective date of the transactions.
  • Changes to inward Bpay credit payment narrations with an additional reference field of ‘payment’ now appearing.
  • The ability to upload Bpay payment files. If your accounting system has the capability to generate Bpay creditor payment files, these can now be uploaded and processed through ADF Online the same way you import normal creditor batches.

Security Enhancements

 There are some enhancements we have made to accounts and transaction processing to increase the protection and audit controls on your accounts.

All transactions are now two to authorise, irrespective of where the transfer is being paid to. This is to ensure proper security controls are in place for all transactions as well as provide an additional layer of protection in the event that log in details are compromised.

  • In the coming weeks we will be introducing the ability for you to initiate a password reset from the ADF Online login page if you have forgotten your password. Additional details on this will be provided when this functionality is ready for use.
  • Towards the end of the year we will also be introducing SMS One Time Passwords as a second layer of authentication that is required to initiate transactions through ADF Online. We will provide updates on this functionality as we approve the go live dates (yet to be determined).

The ADF would like to thank all of customers for your support throughout this upgrade process.
Please don’t hesitate to contact the ADF on adfmail@bne.catholic.net.au or 07 3324 3777 if you have any questions in regards to the system upgrade or experience any issues with the new ADF Online link or system.

Password Security

To ensure your ADF Online log in details remain as secure as possible, the ADF recommends that you:

  • Never instruct your computer to save your ADF Online password
  • Never record your password anywhere either in writing or online
  • Never share your login name or password

If you feel your details have been compromised, please contact the ADF immediately.

New Margins to Promote Mission and Meet the Times – Interest Rate Review – Effective 1 April 2021

The ADF has taken steps to strengthen its capacity to support you in the mission that connects us.

Challenging times demand responses which has prompted the ADF Board to review and apply new interest settings.

New rates, effective 1 April 2021 on both investments and loans, refer below:

Standard Variable Loan Rate:-                  3.25% 

Standard Investment Rates:-

            Up to $499,999                                   0.25%

            $500,000 to $1,999,999                     0.45%

Over $2,000,000 0.60%

Password Security

To ensure your ADF Online log in details remain as secure as possible, the ADF recommends that you:

  • Never instruct your computer to save your ADF Online password
  • Never record your password anywhere either in writing or online
  • Never share your login name or password

If you feel your details have been compromised, please contact the ADF immediately.

Christmas Business Hours

The ADF will be operating as normal throughout the Christmas and New Year holiday period with the exception of the gazetted public holidays. Any customers pre-loading files or transactions for the holiday period should ensure that they have sufficient funds in their account to cover the total amount of transactions to be processed.

 If you require a temporary daily limit increase to allow for your files to be processed, please complete the form found under the Resources & Forms tab and email to adfmail@bne.catholic.net.au.

 We would like to wish all of our customers a safe and happy Christmas.

Missing Deposits

The ADF currently has a large number of deposits that we are unable to allocate to customer accounts as incorrect or incomplete account details have been used.

Please ensure that you regularly review your accounts to ensure all expected deposits have been credited to your account correctly. If you have any deposits that you believe are missing or have been credited incorrectly, please contact the ADF immediately.

Issues with Outgoing Transactions from 15th October

We wish to advise that the ADF has identified an issue with some transactions processed on the 15th October 2020 not being received by the beneficiary account. This includes direct debits and outward credit payments.

We are investigating this as a matter of the utmost urgency to identify all transactions involved and have them re-processed as soon as possible. We will provide additional updates as we work through this issue.

We would like to apologise for this issue and any inconvenience caused.  Please don’t hesitate to contact the ADF if you have any questions or have incurred any late fees as a result of these payments not being received.

Password Security

To ensure your ADF Online log in details remain as secure as possible, the ADF recommends that you:

  • Never instruct your computer to save your ADF Online password
  • Never record your password anywhere either in writing or online
  • Never share your login name or password

If you feel your details have been compromised, please contact the ADF immediately.