Credit card fraud and scams are becoming increasingly common in this digital age. With ‘card-not-present’ fraud accounting for 80% of all Australian card fraud, it’s a good idea to make sure you know what to do should something go wrong.
We recommend that all card customers keep a close track of your card activity and keep all records of payments made to ensure you are always across any unexpected changes.
The ADF’s Corporate Card partner, CBA, has advanced security and fraud detection systems in place that pick up any abnormal transactions or spend patterns. If they notice something unusual on your card you may receive a phone call from one of their fraud team, or even an automated telephone/SMS alert. This may result in a temporary block on your card while they are in the process of contacting you for verification.
What should you do if you suspect you have been a victim of credit card fraud
If you notice a purchase on your statement that you didn’t make, or a payment you didn’t authorise, the first thing to do is report it immediately. You can report this to the ADF or the CBA, who will place a stop on your card and the claim process commenced so that your funds can be reimbursed.*
Here are some contact details to remember:
- If you suspect fraud or have a dispute on your card please notify us immediately on 07 3324 3777.
- If outside working hours, call the CBA immediately on 13 22 21 (24/7) or visit any branch.
- If you are overseas and have an urgent card security issue, make a reverse-charges phone call to +61 2 9999 3283.
* You are 100% covered against fraudulent transactions if you comply with the Conditions of Use. There is also a time frame of 90 days, outside of which the CBA may not be able to request a refund from the merchant.
Tell your colleagues
One of the best ways of minimising the impact of scammers is to talk about it, so everyone knows what to do should it also happen to them.
Always feel free to contact the ADF for any queries with your CBA corporate card.
If you’re interested in viewing your transactions any time over the internet please contact us to discuss.
For further information also see our Corporate Cards FAQs area here.