As per previous notice, an error was made by the Archdiocesan Development Fund (ADF) on Monday 24th February which has resulted in all payments due between the 24th and 29th February being processed on the 24th February.
Please refer below for more details on the payments impacted and issues that may arise as a result of this.
Scheduled payments to Creditors – Single EFT Transfers or Bpay Payments
Any one off or single EFT transfers or Bpay payments that were scheduled to process on any day from the 24th to the 29th February have been processed and sent effective Monday 24th February.
However, as the system believes all single EFT transfers and Bpay payments have been sent up until the 29th February, you will be unable to alter or cancel payments that have been paid within this period and you are unable to load any new single payments with a start date earlier than the 1st March 2020.
Direct Debits
All direct debits from external accounts including school fees and parishioner donations/collections that were due on any day from the 24th to the 29th February have been processed and the deposits processed to your ADF account. However, to ensure your customers are not negatively impacted by this issue, we have been able to develop a solution to ensure that these debits are only deducted from the external account on the day it was actually due.
For example, a school has a fee direct debit due to deduct from a parents account on the 28th February. The school received these funds on the 24th February however the parent’s account will not be deducted until 28th as per normal.
However, as the system believes all debits have been sent up until the 29th February, we are unable to alter or cancel debits that have been paid within this period and we are unable to load any new debits with a start date earlier than the 1st March 2020.
User Managed Direct Debits
For schools who are managing their own direct debits via ADF Online you are unable to alter or cancel debits that have been paid within this period and you are unable to load any new debits with a start date earlier than the 1st March 2020.
Payment Batches
As payment batches loaded through ADF Online are handled in a different part of the system than scheduled single EFTs and direct debits, these are unaffected by this issue and you can continue to load creditor or debtor batches as per normal.
Pay Now Single EFT Transfers and Bpay Payments
You can continue to load single EFT transfers and Bpay payments using the Pay Now option as these should not be impacted by this issue.
The ADF would like to thank our customers for your understanding during this period and would like to apologise for this error and the inconvenience that this has caused.
If you are unable to action any urgent items or you or your customers have incurred any costs as a result of this, please contact your ADF Relationship Manager to discuss. Alternatively you can contact the ADF on 07 3324 3777 or via email adf@bne.catholic.net.au.
