News

FACTS Tuition Management Partnership

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As an organisation focused on fuelling Catholic mission, it’s important that our partners share our vision. That is why we’re proud to be collaborating with FACTS Tuition Management, providing Catholic schools with an innovative digital solution to streamline their tuition management workflow.  

The ADF identified challenges with our existing school fee collection systems and undertook an extensive investigation of fee collection systems available in the market. Following this investigation, the ADF selected FACTS Tuition Management as our digital fee collection partner. The FACTS platform allows schools to simplify tuition related payment management whilst giving families more accessible options to establish and maintain their payments.  

We first heard about FACTS when two of our independent schools began using it in 2018. Before that, both schools had managed tuition payments and incidental billing manually, which was time consuming for them and inconvenient for families. Both schools highlighted the improved parent experience, reduced workload for school administration staff as well as a decrease in tuition arrears and collection actions since implementing FACTS Tuition Management. 

FACTS’ story is built on decades of experience and dedication, driven by innovative solutions. Like the ADF, FACTS provides consistent and personalised support, committed to partnering with our customers every step of the way. Through FACTS Tuition Management, we can provide a comprehensive and secure platform which includes several components including tuition management and incidental billing. With reduced administrative requirements, real-time visibility and detailed reporting functionality, schools are empowered to manage any payment arrears proactively and efficiently. 

In 2024, through the ADF partnership, 15 schools utilised the FACTS platform to manage their collection of tuition related payments. These schools collected over $134m in tuition payments across 10,800 payment plans. Schools agree that the most valuable feature of FACTS is the reduction in administrative work along with the improved parent experience, and the platform’s ease of use.  

The ADF continues to work closely with FACTS to create a tailored workflow for schools, from digital replacement of paper forms all the way through to fully integrated options. In addition to term fees, FACTS’ online forms functionality has made it possible for schools to manage extra-curricular permissions and payments more efficiently, with some schools choosing to embed FACTS into their enrolment process – providing a seamless digital experience for new families. 

Today, FACTS is proud to serve more than 3 million students in over 115,000 schools worldwide, and ADF looks forward to extending the solution to interested Catholic schools. If your school would like additional information on the FACTS Tuition Management solution and how it will benefit your school, please contact the ADF via adf@adf.catholic.net.au . 

Christmas 2024 to New Year 2025

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The ADF will be operating as normal throughout the Christmas and New Year holiday period with the exception of the gazetted public holidays. Any customers pre-loading files or transactions for the holiday period should ensure that they have sufficient funds in their account to cover the total amount of transactions to be processed.
If you require a temporary daily limit increase to allow for your files to be processed, please complete the form found under the Resources & Forms tab and email to adf@adf.catholic.net.au.

We wish all our ADF customers a safe, happy and holy Christmas.

Temporary Office Closure

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The ADF office will be temporarily closed December 3rd between the hours of 2:45pm to 4:00pm for internal training.

If you call during this time, you will be directed to leave a message. Alternatively, you can send your enquiry via email at adf@adf.catholic.net.au


If your matter is urgent, please contact your Relationship Manager directly.

Update Your Contact Information – Two Factor Authentication Coming

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The ADF has recently commenced an initiative to upgrade the functionality available to customers within ADF Online. The upcoming upgrade will include a redesign of the platform, additional self-service functionality as well as the introduction of two factor authentication via SMS for all users. 


To ensure your access to ADF Online is not interrupted upon completion of the upgrade and the move to two factor authentication, we want to be sure we have your most up to date contact details on file. Please provide your contact details by accessing the following link https://forms.office.com/r/fW8bPNjHP9.

Additional information on the upgrade to ADF Online including the completion and go live date will be provided as available.

Please don’t hesitate to contact the ADF on 07 3324 3777 if you prefer to provide your contact information over the phone or have any questions.

Update Your Contact Information – Two Factor Authentication Coming

by

The ADF has recently commenced an initiative to upgrade the functionality available to customers within ADF Online. The upcoming upgrade will include a redesign of the platform, additional self-service functionality as well as the introduction of two factor authentication via SMS for all users.


To ensure your access to ADF Online is not interrupted upon completion of the upgrade and the move to two factor authentication, we want to be sure we have your most up to date contact details on file. Please provide your contact details by accessing the following link https://forms.office.com/r/fW8bPNjHP9.

Additional information on the upgrade to ADF Online including the completion and go live date will be provided as available.

Please don’t hesitate to contact the ADF on 07 3324 3777 if you prefer to provide your contact information over the phone or have any questions.