News

We have been made aware of an issue with a number of corporate card statements not being generated in September.

The CBA has advised that the statements on a particular billing cycle that were due to be generated and posted on the 23rd September failed, resulting in no statements being issued. If you were due to receive your corporate card statement be the end of September and have not yet received it, you may be impacted by this issue.

We are currently working on a process to identify all affected clients and regenerate their statements automatically, however if you require this information urgently, please contact us.

We apologise for any inconvenience that this issue has caused and we will provide additional updates as available.

Many BPOINT users will have received an email from BPOINT this morning (refer excerpt below) with information on testing the new BIN range, which may have caused some unnecessary confusion. You do not need to test that BPOINT will accept these card numbers, as the CBA will undertake this as part of their standard testing.

Please note: You may need to do your own testing if you have a software system (such as a website or an application like an accounting package or school system) that may validate that a MasterCard begins with “5” prior to submitting them for processing to a CBA merchant facility such as BPOINT, CommWeb (MIGS), or CommLink. Such systems may need to be updated to allow the new BIN range.

Please contact the ADF if you require clarification or further information.

The ADF is making significant investment into upgrading our core transactional system. Our technology and digital focus will enable us to offer our customers new innovative products and services.

Following customer feedback we have commenced this process with the recent enhancements to ADF Online.

We are now working with our technology provider to deliver e-Statements, which will provide additional functionality to ADF Online.

We look forward to keeping you up to date with our progress and welcome your feedback.

Due to an issue with end of month processing, loan interest for July was not posted to accounts until the 1^st August 2016. Interest has been posted effective dated the 31^st July 2016 ensuring that the correct amount of interest for July was charged. August interest charges will not be impacted by this issue.

Please note that the statement for July will not display the July loan interest, to locate this you can either view the account via ADF Online for the interest that was posted 1^st August 2016 or contact the ADF and we can provide you with the interest amount.

We apologise for any inconvenience that this issue has caused.

We are fast approaching 50 years since the Archdiocesan Development Fund (ADF) was established. Our genesis in 1969, commenced with an uncomplicated focus to fund Church works and to generate funds to support the needs of the Archdiocesan community. Since that time our community has grown in size and complexity, and the ADF has successfully adapted to meet the changing needs of customers.

But it’s time for a new ADF and we are delighted to launch a new ADF logo concurrently with the publication of this year’s Annual Report. We move forward with a fresh, contemporary logo, building on the past and looking to the future.

In the coming weeks the ADF website and ADF Online will be rebranded and enhanced to improve customer experience. We look forward to your feedback.

The ADF is continuously seeking to enhance our customers experience and improve and simplify processes. The ADF has reviewed the current process for administering Direct Debits and has created a dedicated Direct Debit inbox and email address. All Direct Debit related forms and enquiries can now be directed to directdebits@bne.catholic.net.au and will be attended to by one of our direct debit specialists.

To further assist customers with streamlining their Direct Debit process, if the Direct Debit Request (DDR) form is emailed or faxed to us, we no longer require the original form to then be posted to us. Once the DDR form has been emailed or faxed, the original simply needs to be securely retained by the customer for the life of the Direct Debit.

MasterCard hosted an entertaining and informative Qkr Innovation Seminar on May 19 2016 at the Sofitel in Brisbane for customers of the ADF who have taken up Qkr.

A number of ADF customers were presented with awards by MasterCard for achievement in the following categories for the successful adoption of Qkr at their school. It appears that Qkr has been an innovative solution in the schools that have chosen to trial this option for parent payments.

Highest Adoption by School Community 2016:
St Ambrose’s Primary School Newmarket

Most Successful Launch 2016:
Sacred Heart Parish School Booval

Fastest Growing School 2016 – Active Users:
St Peter Claver College Riverview

Fastest Growing School 2016 – Transactions:
St Kevin’s School Benowa

Highest order value 2016:
Brigidine College Indooroopilly

Widest range of products 2016:
Mt Maria College Mitchelton

Most Active Tuckshop 2016:
St Francis Xavier Catholic School Runaway Bay

Most Active Uniform Shop 2016:
Our Lady of Lourdes Primary Sunnybank

Most Active School Payments 2016:
Marist College Ashgrove

Congratulations to all our winners.

Last year, the ADF informed users of the APF-style deposit book (for cheque accounts) that this product would be discontinued.

This was due to issues with new technology implemented by the Commonwealth Bank. Its “express” branches now only accept the current Agent deposit book product. We have been issuing the new style deposit book when APF re-order requests are received and urging customers to order replacement Agent deposit books when replacement stock is needed for their cheque account.

The ADF is aiming to finalise this transition by June 2016.

If you require a replacement book or have queries regarding the new style of deposit books please do not hesitate to contact either Tara Neilson (07 3324 3766 direct), Mike Nuttall (07 3324 3763 direct) or email adfmail@bne.catholic.net.au.

To transition to the new style, please email us at adfmail@bne.catholic.net.au with details of each account for which you require the deposit book and the quantity required. We will forward these to you as soon as possible. There is no cost for this transition.

Agent deposit book style to be used moving forward:

Old APF-style deposit book being discontinued:

The Commonwealth Bank has advised that their Group Security team has detected fraudulent transactions on a small number of Commonwealth Bank corporate credit cards belonging to ADF customers.

An example fraudulent transaction included the description “ALDO SHOES 514-7472536 DE ##0116”. We understand that fraudulent transactions have been made at a range of online merchants in the United States.

The affected cards have been blocked and new cards are being issued with priority. The ADF is in the process of contacting the affected cardholders. Replacement cards should be received within 5 working days of re-issue. Unfortunately this protective measure will result in transactions being declined on the affected Commonwealth Bank corporate cards to help block suspected fraudulent transactions being processed.

The Commonwealth Bank is working to lodge a dispute on our customers’ behalf for any identified fraudulent transactions that relate to this incident over the next 10-15 business days. Affected cardholders should ensure they receive a refund and that a new card is issued.

Please contact the ADF for assistance if you notice any suspicious activity on your Commonwealth Bank corporate card.

With the start of the school year, the ADF is processing thousands of direct debit forms each week.

We take the opportunity to remind our school customers that only direct debit forms that need to be processed urgently (i.e., with effective date starting within 7 working days of the first payment date) be emailed to the ADF. We are discovering that printing and sorting the large number of direct debits we are receiving by email is more challenging than expected.

It would be greatly appreciated if customers could please submit the bulk of direct debit forms by postal mail, reserving email for only those within 7 working days of the first payment date.

Thanks for your continued support.