News

It has come to the ADF’s attention that some customers, who recently installed new Albert Pi merchant terminals, have been given confusing information by the technicians at the time of installation and training.

The Albert Pi terminal supports the ability to process Mail Or Telephone Order (MOTO) payments, and Manual payments (if there is a problem with the card). When entering either a MOTO or Manual transaction, the operator will be prompted to enter a card code verification (CCV) number.

If the CCV number is available, it should be entered, as it can protect merchants against the use of fraudulent credit card details. However, please be aware that CCV is an optional field, and if the CCV value is not available, it can be left blank.

Some ADF customers have been told that this CCV field is becoming mandatory at the end of 2016. The ADF has enquired with the Commonwealth Bank and received confirmation that there are no current plans to make the CVV field mandatory. If this was to change in future, customers would be appropriately notified by the ADF or direct mail.

Please contact us if you have any questions or would like any further information.

All schools and colleges should now have received your 2017 Direct Debit pack including the updated Direct Debit Request form. You can commence using this form immediately. If any of your parents have already completed their DD form for the 2017 school year, you can forward these to the ADF for processing now, you don’t need to hold them at the school until next year. Please ensure you destroy any of the old Direct Debit Request forms and remove them from your website as they will no longer be accepted through the scanning process.

As outlined in our updated Direct Debit Information, Terms and Conditions booklet that was supplied as part of the 2017 Direct Debit pack, scanning and emailing of requests is our preferred method of submission. When scanning and emailing your Direct Debit Requests, we ask that the below guidelines be followed:

Separate request types into New, Alterations or Cancellations. Once forms are separated into these categories, all forms within that category can be scanned and emailed together. For example, a school may have 16 forms for processing, 10 new requests, 2 alterations and 4 cancellations. The school will scan all the new forms and email to directdebits@bne.catholic.net.au in the one email, then scan all the alterations and email in a second email, and finally scan all the cancellations and email in a third email.

Original Forms to be retained by the School

More detailed information about submitting direct debit forms can be found in the Direct Debit information, Terms and Conditions booklet. Alternatively you can contact the ADF on 07 3324 3777 or directdebits@bne.catholic.net.au

Update: This issue has now been resolved. Please don’t hesitate to contact the ADF if you have any questions or concerns.

Original Issue: Due to a technical issue at the CBA, we did not receive the client cheque file this morning. As a consequence, any cheques that were presented against your accounts yesterday had not been debited from your account. We asked that you please consider this when making payments and writing additional cheques on your account.

We have been made aware of an issue with a number of corporate card statements not being generated in September.

The CBA has advised that the statements on a particular billing cycle that were due to be generated and posted on the 23rd September failed, resulting in no statements being issued. If you were due to receive your corporate card statement be the end of September and have not yet received it, you may be impacted by this issue.

We are currently working on a process to identify all affected clients and regenerate their statements automatically, however if you require this information urgently, please contact us.

We apologise for any inconvenience that this issue has caused and we will provide additional updates as available.

Many BPOINT users will have received an email from BPOINT this morning (refer excerpt below) with information on testing the new BIN range, which may have caused some unnecessary confusion. You do not need to test that BPOINT will accept these card numbers, as the CBA will undertake this as part of their standard testing.

Please note: You may need to do your own testing if you have a software system (such as a website or an application like an accounting package or school system) that may validate that a MasterCard begins with “5” prior to submitting them for processing to a CBA merchant facility such as BPOINT, CommWeb (MIGS), or CommLink. Such systems may need to be updated to allow the new BIN range.

Please contact the ADF if you require clarification or further information.

The ADF is making significant investment into upgrading our core transactional system. Our technology and digital focus will enable us to offer our customers new innovative products and services.

Following customer feedback we have commenced this process with the recent enhancements to ADF Online.

We are now working with our technology provider to deliver e-Statements, which will provide additional functionality to ADF Online.

We look forward to keeping you up to date with our progress and welcome your feedback.

Due to an issue with end of month processing, loan interest for July was not posted to accounts until the 1^st August 2016. Interest has been posted effective dated the 31^st July 2016 ensuring that the correct amount of interest for July was charged. August interest charges will not be impacted by this issue.

Please note that the statement for July will not display the July loan interest, to locate this you can either view the account via ADF Online for the interest that was posted 1^st August 2016 or contact the ADF and we can provide you with the interest amount.

We apologise for any inconvenience that this issue has caused.

We are fast approaching 50 years since the Archdiocesan Development Fund (ADF) was established. Our genesis in 1969, commenced with an uncomplicated focus to fund Church works and to generate funds to support the needs of the Archdiocesan community. Since that time our community has grown in size and complexity, and the ADF has successfully adapted to meet the changing needs of customers.

But it’s time for a new ADF and we are delighted to launch a new ADF logo concurrently with the publication of this year’s Annual Report. We move forward with a fresh, contemporary logo, building on the past and looking to the future.

In the coming weeks the ADF website and ADF Online will be rebranded and enhanced to improve customer experience. We look forward to your feedback.

The ADF is continuously seeking to enhance our customers experience and improve and simplify processes. The ADF has reviewed the current process for administering Direct Debits and has created a dedicated Direct Debit inbox and email address. All Direct Debit related forms and enquiries can now be directed to directdebits@bne.catholic.net.au and will be attended to by one of our direct debit specialists.

To further assist customers with streamlining their Direct Debit process, if the Direct Debit Request (DDR) form is emailed or faxed to us, we no longer require the original form to then be posted to us. Once the DDR form has been emailed or faxed, the original simply needs to be securely retained by the customer for the life of the Direct Debit.

MasterCard hosted an entertaining and informative Qkr Innovation Seminar on May 19 2016 at the Sofitel in Brisbane for customers of the ADF who have taken up Qkr.

A number of ADF customers were presented with awards by MasterCard for achievement in the following categories for the successful adoption of Qkr at their school. It appears that Qkr has been an innovative solution in the schools that have chosen to trial this option for parent payments.

Highest Adoption by School Community 2016:
St Ambrose’s Primary School Newmarket

Most Successful Launch 2016:
Sacred Heart Parish School Booval

Fastest Growing School 2016 – Active Users:
St Peter Claver College Riverview

Fastest Growing School 2016 – Transactions:
St Kevin’s School Benowa

Highest order value 2016:
Brigidine College Indooroopilly

Widest range of products 2016:
Mt Maria College Mitchelton

Most Active Tuckshop 2016:
St Francis Xavier Catholic School Runaway Bay

Most Active Uniform Shop 2016:
Our Lady of Lourdes Primary Sunnybank

Most Active School Payments 2016:
Marist College Ashgrove

Congratulations to all our winners.