We are currently experiencing some technical issues with our phone system. For any urgent enquiries, please email the Service Delivery team at email@example.com and the team will contact you
Due to an issue with the Commonwealth Bank’s File processing server, the ADF has been unable to process payment files since 30 August 2022 at 9:30am. All transactions made in this time have been recorded and will be released when the server is back up and running. We will provide updates regarding this issue as it progresses.
During 2021, the continuation of pandemic economic responses, lockdowns and associated social impacts changed the way we all undertook our lives and work. Despite these headwinds, our customers again displayed resilience and continued to support those most in need.
This resilience and customer support allowed the ADF to exercise ongoing stewardship and successful financial performance enabling the ADF to provide a $15m distribution to the Archdiocese to fund key pastoral ministries and initiatives. Our 2021 Annual Report further details our financial performance as well as works we have undertaken to support our community and customers. The Annual Report can be found here
Due to scheduled system maintenance, ADF Online will be unavailable between 8pm – 10pm tonight, 1st June 2022.
Please note that the ADF will be closed on Wednesday 26th January for the gazetted Australia Day public holiday. ADF Online will still be available, however transactions loaded on or for Wednesday 26th will be processed and released on Thursday 27th January.
The ADF will be operating as normal throughout the Christmas and New Year holiday period with the exception of the gazetted public holidays. Any customers pre-loading files or transactions for the holiday period should ensure that they have sufficient funds in their account to cover the total amount of transactions to be processed.
If you require a temporary daily limit increase to allow for your files to be processed, please complete the form found under the Resources & Forms tab and email to firstname.lastname@example.org.
We would like to wish all of our customers a safe and happy Christmas.
Due to scheduled maintenance, ADF Online will be unavailable on Wednesday 1st December between 7.30pm-10pm
The ADF will be operating as normal in the week beginning Monday 25 October 2021, including the gazetted public holiday for Brisbane City on Friday 29 October 2021.
We wish to advise that the CBA processing issue we reported on the 8th of October has now been resolved. We apologise for this delay and any inconvenience caused. if you require any further assistance please contact ADF on 07 3324 3777
As part of the ADF’s continuous review process, we are currently exploring advanced direct debit facilities.
We are looking to find an all-in-one solution that can debit fees and other charges from bank accounts, credit cards and potentially even BPay. Some of the key points we are looking at is the ability to electronically authorise deductions as well as the ability to safely store sensitive information.
Your feedback is valuable to us and this information will really help to shape the solution. The survey can be found at https://forms.office.com/r/A0KDqRDSTW