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ADF Customer Survey – Direct Debit Solutions

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As part of the ADF’s continuous review process, we are currently exploring advanced direct debit facilities.

We are looking to find an all-in-one solution that can debit fees and other charges from bank accounts, credit cards and potentially even BPay. Some of the key points we are looking at is the ability to electronically authorise deductions as well as the ability to safely store sensitive information.

Your feedback is valuable to us and this information will really help to shape the solution. The survey can be found at https://forms.office.com/r/A0KDqRDSTW

ADF Services – South East Queensland Lockdown

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ADF Services – South East Queensland Lockdown

The ADF would like to advise that there will be minimal to no disruption to our services as a result of the lockdown.

We have a number of measures in place internally and with our suppliers to ensure continuous delivery of all ADF services including but not limited to:

  • Inward and outward transaction processing;
  • Accessing and making payments through ADF online;
  • Direct Debits;
  • Processing of files received through ShareFile; and
  • Handling of all calls and emails to ADF

Please contact you Relationship Manager or the ADF if you would like any additional information.

We hope that all of our customers remain safe and we that you for your support.

Christmas Business Hours

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The ADF will be operating as normal throughout the Christmas and New Year holiday period with the exception of the gazetted public holidays. Any customers pre-loading files or transactions for the holiday period should ensure that they have sufficient funds in their account to cover the total amount of transactions to be processed.

 If you require a temporary daily limit increase to allow for your files to be processed, please complete the form found under the Resources & Forms tab and email to adfmail@bne.catholic.net.au.

 We would like to wish all of our customers a safe and happy Christmas.

Issues with Outgoing Transactions from 15th October

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We wish to advise that the ADF has identified an issue with some transactions processed on the 15th October 2020 not being received by the beneficiary account. This includes direct debits and outward credit payments.

We are investigating this as a matter of the utmost urgency to identify all transactions involved and have them re-processed as soon as possible. We will provide additional updates as we work through this issue.

We would like to apologise for this issue and any inconvenience caused.  Please don’t hesitate to contact the ADF if you have any questions or have incurred any late fees as a result of these payments not being received.