Dedicated Direct Debit Email

The ADF is continuously seeking to enhance our customers experience and improve and simplify processes. The ADF has reviewed the current process for administering Direct Debits and has created a dedicated Direct Debit inbox and email address. All Direct Debit related forms and enquiries can now be directed to and will be attended to by one of our direct debit specialists.

To further assist customers with streamlining their Direct Debit process, if the Direct Debit Request (DDR) form is emailed or faxed to us, we no longer require the original form to then be posted to us. Once the DDR form has been emailed or faxed, the original simply needs to be securely retained by the customer for the life of the Direct Debit.