Changes at branches – commencing 8th Feb 2016

Important note: the message below was initially posted on the 23rd of October 2015. Subsequently the CommBank put the changes on hold until the new year. We have now been advised these changes will commence on the 8th of February 2016.

The Commonwealth Bank will be centralising courier banking deliveries to specific branches within Brisbane and Gold Coast from Monday 8 February 2016. These new requirements only apply where the courier/staff member/volunteer drops off a sealed satchel and requires a stamped receipt before leaving the deposit at the branch for processing.

Should you utilise a courier/staff member/volunteer who needs a stamped receipt before leaving, they will need to take the deposit to one of the following designated branches nearest to you.

Brisbane Branches

  • North Lakes
  • Virginia
  • 240 Queen St Brisbane
  • Hamilton
  • Carindale
  • Beenleigh
  • Ipswich
  • Mount Ommaney
  • Acacia Ridge

Gold Coast Branches

  • Tweed Mall
  • Stockland Burleigh
  • Southport

It does not apply in the following circumstances:-

  • The courier/staff member/volunteer waits whilst the Bank counts the deposit;
  • Bank issued quick cash bags are utilised and the courier/staff member/ volunteer drops them in the designated chute; or
  • Where a staff member or volunteer waits whilst the deposit is counted.

Due to the location of the designated courier branches, you may incur additional costs, which you should discuss with your courier company.

The ADF would appreciate any feedback you may have. This can be emailed to us at We will, in turn, be providing this feedback to the Bank.

The ADF will provide you with quick cash bags (at no cost) should you wish to utilise this for your banking. The courier will collect the competed quick cash bags from you and drop them in a designated chute at any branch.