News

The January 2020 issue of CommBank’s dedicated business cyber security publication, Signals is now available for download here. In this edition, the CBA take a look at evolving cyber security threats moving into 2020, the sophistication of phishing scams, impacts of cyber fraud on small businesses and also includes useful tips on how to create and use stronger passwords.

To ensure your ADF Online log in details remain as secure as possible, the ADF recommends that you:

• Never instruct your computer to save your ADF Online password
• Never record your password anywhere either in writing or online
• Never share your login name or password

If you feel your details have been compromised, please contact the ADF immediately.

The ADF will be operating as normal throughout the Christmas and New Year holiday period with the exception of the gazetted public holidays. Any customers pre-loading files or transactions for the holiday period should ensure that they have sufficient funds in their account to cover the total amount of transactions to be processed.

If you require a temporary daily limit increase to allow your files to be processed, please contact the ADF on 07 3324 3777 to arrange.

We would like to wish all of our customers a safe and happy Christmas.

Further to the update previously provided by the ADF on the processing issues experienced by the CBA on Thursday 17^th October, CBA have confirmed their transaction processing is now up to date with all delayed transactions now processed and received by the payees.

CBA have advised that they will reimburse costs incurred as a result of their processing issue. If you, your organisation, your employees or your suppliers were charged any late payment, dishonour, overdrawn account fees or interest as a result of delayed payments, please contact the ADF on 3324 3777 to discuss the reimbursement process.

The ADF would like to apologise again for this issue and any inconvenience it has caused. We are working with our CBA representatives to understand what caused the issue and what steps are being taken to ensure it can’t occur again.

Please don’t hesitate to contact the ADF if you have any questions or would like any additional information.

As you may be aware, the CBA experienced a network outage yesterday. This outage resulted in a number of their transactional processing systems going down including Bpay, international transfers and both inward and outward EFT processing. These systems being unavailable means that any Bpay or EFT transfers processed yesterday via ADF Online or batch uploads were held at the CBA and not released to the beneficiaries.

CBA have now advised that the network issue has been rectified and all systems are back on line. Any transactions that were processed yesterday are currently in the process of being released and should be received by the beneficiaries in the next 24 – 48 hours. We have also received all inward transactions that were held over as a result of this outage and credited those to customer accounts this morning.

We would like to apologise for this issue and any inconvenience caused. The ADF is working with our CBA representatives to gain an understanding of what caused the issue and what steps they are taking to ensure it doesn’t happen again.

Please don’t hesitate to contact the ADF if you have any questions or issues with payments delays.

Due to market pressures, the ADF has made the decision to review its interest rate settings.

We regularly review our interest rates to ensure they reflect market conditions whilst maintaining a balance between our customers’ loans and investment requirements. The ADF is very conscious of the impact these changes have on our customers.

The ADF is committed to funding Church mission and maintaining long-term stability, and this ultimately drives every decision we make. The new rates will be applied as follows and effective 1st September 2019:

If you have any questions on this or on other ADF matters, please do not hesitate to contact your ADF Relationship Manager.

To ensure your ADF Online log in details remain as secure as possible, the ADF recommends that you:

• Never instruct your computer to save your ADF Online password
• Never record your password anywhere either in writing or online
• Never share your login name or password

If you feel your details have been compromised, please contact the ADF immediately.

Due to a technical issue at the CBA, all Bpay transactions authorised through ADF Online on Wednesday 22^nd May were unable to be processed by close of business. These transactions have been successfully processed on Thursday 23^rd May. Please allow up to 48 hours for these payments to be received by the respective Billers. If invoices paid on the 22^nd were due in the next 2-3 days, we recommend contacting those Billers to advise of the delay. We apologise for any inconvenience this may cause.

We are aware of a number of Archdiocesan customers who have received fraudulent invoices requesting payment for advertising in the Y/C News 2019. These invoices are a scam and must not be paid. An example of the fraudulent invoice can be found here. If you have received one of these invoices, please destroy or delete it immediately. Please contact the ADF if you have any questions.

The ADF will be closed on Monday 6^th May 2019 for Qld Labour Day. Any transactions loaded on or for the 6^th May will not be processed by the ADF until Tuesday 7^th May.