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Issues with Outgoing Transactions from 15th October

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We wish to advise that the ADF has identified an issue with some transactions processed on the 15th October 2020 not being received by the beneficiary account. This includes direct debits and outward credit payments.

We are investigating this as a matter of the utmost urgency to identify all transactions involved and have them re-processed as soon as possible. We will provide additional updates as we work through this issue.

We would like to apologise for this issue and any inconvenience caused.  Please don’t hesitate to contact the ADF if you have any questions or have incurred any late fees as a result of these payments not being received.

Transaction Processing Issues

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We wish to advise that we have been experiencing technical difficulties with processing both inward and outward transactions. We have since rectified this issue, however there is a small backlog of transactions that we are working through processing now. All outstanding transactions will be processed by 1pm today. We apologise for any inconvenience or delays that this issue may have caused. Please don’t hesitate to contact your Relationship Manager or the ADF for any additional information.